Yes, a deep clean is required before starting maintenance cleaning. If your home has not been professionally deep cleaned within the past two months, we begin with a deep clean to bring everything up to our maintenance standard.

This first service allows us to thoroughly clean the entire home and reset all areas at once. Once that baseline is established, ongoing maintenance visits are designed to keep your home consistently clean and well maintained.

A maintenance cleaning is intended for homes that are already cleaned on a regular schedule (weekly, biweekly, etc.). Its purpose is to keep the home consistently tidy and prevent buildup once everything is already in good condition.

A deep cleaning is more detailed and is typically the first service for homes that are not yet at maintenance level. During a deep cleaning, we thoroughly wash and detail all areas of the home to remove buildup and bring everything to a clean, fresh baseline. After that initial reset, regular maintenance cleanings keep the home in that condition so another deep clean usually isn’t needed.

We’re very pet-friendly — in fact, our company is named after our dog, Oso, a German Shepherd, so we truly love working in homes with animals! For everyone’s safety, we do ask that any pets who may be nervous, reactive, or not comfortable with visitors be secured in a separate area during the cleaning. If your pet is calm and friendly, they’re welcome to stay out while we work. We’re used to cleaning around pets and are happy to have them nearby.

No, you do not need to be home during the cleaning. However, if you will not be present, we’ll need to arrange access to the property involving codes or spare keys.

Yes — we bring everything needed to expertly clean your home, including professional-grade cleaning solutions and industry-leading tools, so you don’t have to provide a thing. If you have a specific cleaning product you’d like us to use, just let us know ahead of time and have it ready for us.

To give you the most accurate quote and make sure we’re fully prepared for your cleaning, we normally schedule a quick walkthrough for homes within 25 miles of our Placerville location.

If you're located farther away, no worries you can simply send us a video walkthrough and a list of the rooms instead, and we’ll take care of the rest!